United States (English)
Remote Assistance
DEXIS™ Technical Support Specialists use the latest screen-sharing technology to view, control and resolve software issues remotely. A Technical Support Specialist will walk you through the remote assistance process.
How To Get Support
|
STEP 1 |
Call Technical Support at 888-88-DEXIS so we can assist you with the problem you are experiencing. For DTX Studio™ Clinic specific questions or support, call 833-DTX-CALL. |
|
STEP 2 |
To initiate a secure Live Online Support session, shut down all non-DEXIS Platform applications except your browser window. |
|
STEP 3 |
While on the phone with Technical Support, you will be given a unique session key. Enter the Session Key in the box to the right and click Submit to initiate the screen-sharing session. |
|
STEP 4 |
You will be prompted to download a small virus-free plug-in. |
|
STEP 5 |
With your permission, your support representative will be able to view your screen and share control of your mouse and keyboard. |
|
STEP 6 |
You are in full control of your computer at all times. You always have overriding control of your computer, and you can end the screen-sharing session at any time. |
Live Support Assistance
i-CAT FLX Controller Jump Client:
Frequently Asked Questions:
This screen-sharing technology allows our Technical Support Specialists to quickly and easily assist in resolving software-related issues by viewing and controlling your computer. When appropriate, our specialists may ask you to start Remote Assistance by providing you with a session key.
Absolutely not. Once the session has ended (and you’ll know when the Remote Assistance prompt notifies you and the Remote Assistance window disappears), the technician has no way of re-establishing that Remote Assistance session without your express permission and clicking on a link to allow it.
No. During the session, a program runs temporarily to allow the session. Once the session is over, all traces of the Remote Assistance program will self-delete and go away. Your system is not changed in any way by the Remote Assistance program.
Yes. Remote Assistance is very efficient and works great for users on dial-up connections.
Unfortunately, Remote Assistance relies on a computer that can properly connect to the Internet. If this is the case, the technician will only be able to troubleshoot via phone.
DXIS00587