DEXIS Complete Universal Protection Plan
A Universal Protection Plan for your DEXIS Equipment, DEXIS Complete offers peace of mind by simplifying the burden of managing individual contracts into one effortless, stress-free, and organized protection plan.
One Call. One Contract. One Purpose.
Your DEXIS equipment is integral to diagnostics and treatment planning, and DEXIS Protection Plans reflect our commitment to keeping this vital equipment in the best working condition. With DEXIS Complete, you can concentrate your efforts on patients, not paperwork.
Overview
One Contract
All your DEXIS imaging equipment service protection plans will be rolled into one contract with one renewal date even when you add more equipment.
Personalized Service
One number to call for all DEXIS imaging brands and a DEXIS Imaging Account Manager dedicated to creating customized solutions tailored to your growing practice, and helping reduce administrative work for your staff.
Features
Protection Plan Coverage
Personalize your protection plan by selecting between our Premier, Essential, and Core options within Intraoral Imaging, Extraoral Imaging, and Handheld X-ray Systems for all your DEXIS Brands.
Intraoral Imaging
Digital Sensors and Cameras
Online Live Remote Assistance*
Online remote assistance tool enables our support team to view your desktop and take control of your mouse and keyboard to quickly solve technical issues.
No-Charge Equipment Replacement**
To minimize downtime, we send you a replacement unit if you encounter any technical issues under normal wear and tear equipment use.
Next-Day Air Equipment Replacement***
Our support team sends out a replacement unit as soon as an issue has been reported.
Phosphor plate systems and wall-mounted intraoral x-ray systems are not currently covered under any protection plans.
*Complimentary with Gendex Branded Products **A deductible of $2,995 (sensors); or $1,995 (CariVu); or $1,195 (camera) is applicable under the Core tier ***Under the Essential and Core tiers, a replacement unit will be shipped via 2 Day Shipping after we receive the unit.
Extraoral Imaging
2D and 3D Extraoral Imaging Systems
Parts Included
Direct from manufacturer parts tested specific to the rigorous standards of DEXIS products.
Labor Included
No unexpected labor costs and minimal repair time with our manufacturer-trained technicians who quickly and accurately diagnose your equipment issues.
Premier Benefits
TX Studio™ Updates, Training, Maintenance and Calibration, Invivo updates*, Additional Network License**
*One Invivo or DTX Studio Software Module Update per calendar year. **One network license (up to four seats) for Invivo or DTX Studio Software per calendar year.
Handheld X-ray Systems
No Fault Repair Coverage
Any issue with your Handheld X-ray unit is repaired by DEXIS to the original manufacturer’s condition. If not repairable, DEXIS replaces the unit for free.
Next-Day Air Shipment of No-Charge Rental Unit
No unexpected labor costs and minimal repair time with our manufacturer-trained technicians who quickly and accurately diagnose your equipment issues.
Annual System Check
TX Studio™ Updates, Training, Maintenance and Calibration, Invivo updates*, Additional Network License**
Specifications
Videos
DEXIS Complete - A Universal Protection Plan for your DEXIS Equipment
Downloads
To view Documents, please visit the Download Center.